1. ICANN’s registrant educational information webpage https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en
2. Registrants’ Benefits and Responsibilities Specification https://www.icann.org/resources/pages/benefits-2013-09-16-en
3. Agreement of Uniform Domain-Name Dispute-Resolution Policy https://www.icann.org/resources/pages/udrp-2012-02-25-en
4. Agreement of Uniform Domain Transfer Policy http://www.icann.org/en/transfers/policy-12jul04.htm
5. WHOIS Data Reminder Policy (WDRP) https://www.icann.org/resources/pages/wdrp-2012-02-25-en
6. The ICANN Expired Registration Recovery Policy https://www.icann.org/resources/pages/errp-2013-02-28-en
Renewal Prices Restoration Prices .com, .net, .biz, .info, mobi £40.00 + VAT £90.00 + VAT Please note that .uk registrations are provided by Nominet UK, and their accompanying Terms and Conditions
Abuse / Complaint Procedure Please contact us by telephone or email and we will attempt to resolve all enquiries promptly.
If this issue is of a technical nature or cannot be immediately resolved, we will provide you with an expected time of when the issue should be resolved. In the rare cases when an issue needs to be escalated an internal ticket will be raised and will not be closed until we notify you of the outcome.
If your are not satisfied with our response we will refer the matter to a senior member of staff who will re-examine the issue. The manager will attempt to resolve your issue.
Orbital Net deals with registries around the globe, some of these local registries have manual systems and limited techical capabilities, in these cases the time to resolution may be longer than we will normally be happy with. However we will still keep you informed and provide you an estimate of a fix time. Please feel free to contact us at any time, we strive to give you a positive quality service, and we will always do everything we can reasonably do to solve your issues in an efficient manner. We will respond to you within 2 business days.
Tel: +44 (0)1233 807060
Fax: +44 (0)1233 800008
Email for general complaints: customer.services@orbital.net
Email for reporting system abuse: abuse@orbital.net
ICANN sponsored GTLDS, are provided by BB Online UK Ltd.
