Our Customers

Company

All of us at Orbital Net share one core value ‘our customers are our business’. We understand that without our customers we wouldn’t be successful which is why we take pride in ensuring we go above and beyond to deliver what we promise.

“As a company operating 24/7/365 it’s important to us that our suppliers and the quality their installation and support is the best. We have found Orbital to outperform our exacting requirement. We explained our goal was to have a Fibre Optic connection which could provide enough capacity not only for our office but for customers utilising our 200 space lorry park the ability to access the internet in their vehicles, without the customer seeing a slow down when a lot of drivers were online. Our site at Folkestone Services covers over 6 acres and we made the challenge to Orbital even more difficult by insisting that the Wi-Fi units were sited around the outside and for there to be no dead-spots of Wi-Fi reception as we have no lamp post in the centre. They provided us with a plan and at a price which meant we were able to keep within our budget. Something, I may say no one else was able too. Our customers welcome not having to go into a building to use Skype and talk with their families in private without the need to leave their home on wheels. There has been a couple of issues where the Wi-Fi has encountered problems but we were only aware when Orbital told us via their intelligent monitoring tools, even our customers hadn’t noticed.”

Paul Wells – STOP 24 Folkestone Services

“Prince’s Leisure Group has worked alongside Orbital for around 5 years now. We have Orbital installed at all three of our facilities and they provide support for major events and the service is first class…we would not hesitate to recommend Orbital to other facilities. “

Rob McGuirk – Prince’s Leisure Group

“Orbital Net’s customer care is 1st class ensuring the right bespoke package was created and implemented for the need of the school whilst ensuring at the same time an effective and seamless roll out of our new VOIP telephone site wide system was achieved. For a local company they provide a friendly reliable and value for money service. They ensured a smooth transition from a previous supplier, increased bandwidth for a reduced overall cost but not compromised in anyway on service delivery demonstrated by the use of nationally recognised ‘Lightspeed’ filtering protecting our student community. I would highly recommend them if you are considering your options around broadband or VOIP solutions.”

Andy Fisher – Sandwich Technology School

"The Chamber's physical location and business nature requires a reliable, responsive and cost effective Internet provision which is why we have no hesitation in recommending Orbital Net. Their customer focus and proactive engagement has been exactly what we need from a supplier and they have always delivered for us."

Tudor Price – Kent Invicta Chamber of Commerce

“We have been with Orbital for around 10 years now and have always been very pleased with the service. We rely completely on our broadband connection to be able to operate our business and orbital never let us down. They are quick to notify us of any potential issues and always solve problems quickly. They are constantly improving their service and offering new products. We have used their services for many projects recently and are always more than satisfied with the results. We would highly recommend them.”

Salvatori

“Global Freight Management Hersden Ltd is a freight forwarder and logistics provider moving goods around the world for our clients as well as more local warehousing services. As the logistics provider for Hornby Hobbies Ltd, it’s imperative that we have an always on connection, this is why when choosing a provider we had to ensure a service that was both resilient with a service level agreement that was bespoke to meet our needs. We also had to chose a provide that could deliver massive speeds in a remote location.

After a brief call to Orbital Net one of their solutions team visited our site and provided a consultative service making sure our needs were met, within a few days we had a resilient 500Mb wireless connection delivered to our site.

Over the last 3 years Orbital Net have supplied a fantastic service with absolute minimal downtime, their communication and support is second to none. I have also had their wireless service installed at my home receiving 25Mb when I could barely get 0.5Mb prior to this. We would and always do recommend Orbital Net for any telecoms services, a local family run company with the ability to supply large commercial operations. Thanks Orbital.”

Will Todd, Director - Global Freight Management Hersden

“We have worked with Orbital for over three years, they supplied an installed a new wireless communications link and mast, later providing an internal guest network, all of their service promises have been kept and outages are very rare. We look forward too many more years of working with a successful partner.”

Robert Parsons, IT Manager - Jacksons Fencing

“We have used Orbital Net for many years now and they have provided an excellent service from planning, install through to completion. They are a customer-focused company and have a great team working for them and we wouldn’t hesitate recommending them. ”

Kelly Shirley, Office Manager - Halsion

“Working alongside Orbital has been a pleasure. Our remote physical location requires a reliable and trust-worthy connection, which Orbital have consistently delivered. Moreover, their engagement has been customer-focused and professional throughout (even in the midst of momentary and unforeseen blips). For these reasons, we would not hesitate to recommend Orbital Net to other businesses and facilities.”

Charles and Ruth Simpsons, Owners - Simpsons Wine