Barratt David Wilson Homes - Orbital Net
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Barrett David Wilson Homes

Barratt David Wilson Homes

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Introduction

Barrett David Wilson Homes (BDW) faced a critical challenge in establishing reliable communication infrastructure for their site and sales offices spread across Kent. With new developments often starting from scratch, there was no existing network infrastructure, making seamless connectivity a priority for their operations. To solve this, they turned to Orbital Net for a flexible and scalable solution.

Barratt David Wilson Homes

Barrett David Wilson Homes (BDW) is a well-established home builder with multiple projects across the UK, particularly in Kent. Known for quality and innovation, the company manages numerous site offices for sales, construction, and management teams. However, these offices are often temporary setups at new development sites with no pre-existing communication infrastructure.

Research & Development

Previous Connectivity Setup And Issues

Barrett David Wilson Homes had previously relied on ad hoc solutions, such as local providers or mobile hotspots, which were often unreliable and insufficient for their needs. The absence of a robust, scalable system for connecting their site offices to headquarters created significant operational inefficiencies. Their existing phone systems lacked cohesion, making communication between offices cumbersome, particularly as the number of sites fluctuated with the completion or initiation of new projects.

Why Were They Looking To Change Providers

The unpredictability of project timelines and site locations highlighted the need for a flexible solution that could be deployed quickly. BDW Homes required a provider that could offer seamless, dependable connectivity across multiple locations, as well as an integrated phone system that would allow staff to communicate easily across various sites.

Why They Chose Orbital Net

Orbital Net stood out as the ideal partner due to its comprehensive coverage across Kent, coupled with its cutting-edge offerings such as 4G/5G connectivity, WiMAX network, and OrbSat satellite technology. The ability to provide a cloud-based VoIP system that integrated seamlessly across multiple sites was also key to Barrett David Wilson Homes decision.

The Solution

Consistent and fast internet access

Orbital Net designed a customised solution combining its 4G/5G offerings, the Kent-wide WiMAX network, and OrbSat’s ultra-fast satellite solution with integrated backup. This ensured that each BDW Homes site office, regardless of location, had consistent and fast internet access.

To enhance communication, Orbital Net deployed the 3CX Cloud VoIP system, enabling BDW staff to make and receive calls from VoIP handsets, desktops, tablets, or mobile devices. Calls were intelligently routed so that the recipient would see the specific site’s phone number, ensuring clear and professional communication across Barrett David Wilson Homes 13 active and constantly evolving sites.

Significantly improved site operations

The Result

Significantly improved site operations

With Orbital Net’s solution in place, BDW Homes significantly improved their site operations. They now have a scalable, reliable network infrastructure for each new development site, ensuring consistent communication between teams.

The implementation of the 3CX Cloud VoIP system has eliminated confusion, streamlining internal collaboration and allowing staff to stay connected across multiple locations. Regardless of the number of active sites, BDW Homes can now operate efficiently, maintaining productivity and clear communication at every stage of development.

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